Returns / Exchange

At ImtiazCenter.com, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or eligible product, you can contact us to request a return or exchange according to the terms below.

Return & Exchange Period

Customers should contact us within 7 days of receiving the order if they want to request a return or exchange.

Requests made after this period may not be accepted unless otherwise required by applicable law or specifically approved by ImtiazCenter.com.

Eligible for Return or Exchange

A product may be eligible for return or exchange if:

• You received the wrong product.
• The product arrived damaged.
• The product has a manufacturing defect.
• The product is missing an important component or item.
• The product is significantly different from its description.
• Customers may be required to provide photos or videos of the product and packaging to help us verify the issue.

Product Condition

For a return or exchange, the product should generally be:

• Unused or in its original condition
• In its original packaging, where applicable
• Complete with accessories and included items
• Accompanied by the order information or proof of purchase
• Some products may have additional return conditions depending on their nature.

Products That May Not Be Eligible

For hygiene, safety, or other practical reasons, certain products may not be eligible for return or exchange after opening or use.

Examples may include:

• Personal care products
• Beauty products
• Health-related products
• Opened or used items
• Products damaged due to misuse
• Products altered or repaired by the customer
• Clearance or specially marked non-returnable items
• The applicable return conditions may be mentioned on the individual product page.

How to Request a Return or Exchange

To request a return or exchange:

• Contact our customer support team.
• Provide your Order Number.
• Tell us the reason for the return or exchange.
• Provide photos or videos if requested.
• Wait for our team to review and confirm your request.
• Follow the return instructions provided by our team.
• Please do not send a product back without contacting us first.

Exchange:

If your exchange request is approved, we will try to provide a replacement of the same product, subject to availability.

If the replacement product is unavailable, we may offer another appropriate resolution, such as a refund or alternative product, where applicable.

Return & Refund:

If a return is approved and a refund is applicable, the refund method and processing time may depend on the original payment method and applicable circumstances.

For Cash on Delivery orders, refund arrangements may require additional information from the customer.

Return Delivery Charges

If the return is due to an error on our part, such as receiving an incorrect, damaged, or defective product, we may arrange or cover the applicable return delivery cost, subject to verification.

For other types of returns, the customer may be responsible for applicable return delivery charges.

Damaged Parcel

If your parcel appears seriously damaged when delivered, please inform the delivery agent where possible and contact us as soon as possible.

Please keep the original packaging until the issue has been reviewed.

Order Cancellation

If you want to cancel an order, contact us as soon as possible.

Cancellation may not be possible once an order has already been dispatched or delivered to the courier.

Contact Us

For return, exchange, or refund assistance, please contact us:

Email: ImtiazCenter.com@gmail.com

Please include your Order Number, product name, and reason for the request.

Our team will review your request and guide you through the next steps.

Customer Satisfaction Matters

We value your trust and always aim to provide a smooth and reliable shopping experience.

ImtiazCenter.com — Easy Shopping, Better Value.